Enhancing Operational Efficiency and Longevity

Services

Elevating Pharma and Lab Instrument Services
Comprehensive Solutions for Enhanced Efficiency and Seamless Operations

Syngene Bioimaging’s holistic approach to servicing pharmaceutical and laboratory instruments is driven by a commitment to maximizing efficiency and ensuring operational excellence. Our comprehensive service offering includes a diverse range of specially developed packages aimed at enhancing production efficiency, predicting maintenance needs, and swiftly implementing corrective measures when necessary. Moreover, our extensive selection of training modules caters to key operational aspects, covering everything from optimizing process yield to maintaining stringent quality control standards, while also providing invaluable technological insights into the machinery. To further support our customers, Syngene Bioimaging offers assistance with equipment upgrades, total overhauls, and seamless line relocations, ensuring uninterrupted operations and continued success in their endeavors.

Extensive Range of Solutions:
Syngene Bioimaging stands out in the industry with its extensive and diverse service portfolio. We offer a wide array of solutions tailored to meet the evolving needs of our clients in the pharmaceutical and life science sectors.
Focus on Innovation and Adaptability:
At Syngene Bioimaging, we are committed to continuous innovation and adaptability in our service offerings. We understand the rapidly changing landscape of the pharmaceutical and life science industries and strive to stay ahead of the curve by introducing new and innovative solutions.
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Customer-Centric Approach:
Central to our service portfolio is a customer-centric approach that prioritizes the needs and objectives of our clients. We take the time to understand the unique requirements of each client and tailor our services accordingly to ensure maximum effectiveness and satisfaction.
OUR SERVICE PORTFOLIO
PREVENTIVE MAINTENANCE SOLUTIONS
Preventing Production Halts
Maximizing Operational Efficiency

Machine downtime poses a significant financial burden and can disrupt production schedules, particularly when it occurs unexpectedly. To mitigate or prevent such interruptions in production, we provide regular on-site equipment health assessments and interventions conducted by experienced maintenance engineers. These interventions are scheduled at the convenience of the customer, ensuring minimal disruption. Syngene Bioimaging offers a diverse array of tailored Preventive Maintenance Agreements, aligned with OEM maintenance plans, to suit specific needs.

Elevating Equipment Maintenance Standards
Streamlined Overhaul Procedures

Syngene Bioimaging’s expert technical specialists meticulously inspect equipment prior to scheduled overhauls, ensuring thorough preparation. A comprehensive technical report, detailing equipment condition and recommendations for restoring optimal performance, is provided. Timely delivery of spare parts guarantees swift maintenance interventions. Our skilled technicians adhere strictly to OEM maintenance plans and checklists throughout the maintenance process. Rigorous testing is conducted¬† to validate equipment functionality before resuming production operations.

Empowering Equipment Reliability
Streamlined Maintenance Strategies

Syngene Bioimaging has already devised a maintenance plan through meticulous analysis of equipment history. Customers can pre-order necessary parts and consumables, enabling replacement by their personnel. To minimize downtime, critical parts for immediate action can be stocked, requiring minimal specialized maintenance tools. Syngene Bioimaging provides a diverse selection of tailored Preventive Maintenance Agreements aligned with OEM maintenance plans. Planning routine in-house maintenance is made simple, while scheduling engineer interventions ensures timely action, mitigating operational risks.

Comprehensive Maintenance Protocol
Detailed Maintenance Procedures and Skillsets

Syngene Bioimaging’s experts diligently adhere to the comprehensive maintenance protocol, which encompasses:

  • A meticulously categorized list detailing the parts involved in the maintenance process.
  • An explicit outline detailing the activities to be carried out with precision.
  • Clear specifications concerning the frequency of operations to ensure optimal upkeep.
  • Upon completion of maintenance, a comprehensive report detailing all aspects of the machine’s servicing is provided for thorough documentation and reference.
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MAINTENANCE SOLUTIONS
Seamless Operational Continuity through Spare Parts
Ensuring Compatibility, Reliability, and Timely Delivery

Syngene Bioimaging ensure seamless operational continuity by offering a comprehensive array of spare parts tailored to meet your specific equipment requirements. Each component is meticulously selected and rigorously tested to guarantee compatibility and reliability. Whether it’s critical components or consumables, our inventory encompasses a wide range of spare parts to accommodate diverse needs. With a commitment to timely delivery, we ensure that essential spare parts are readily available when needed, minimizing downtime and maximizing productivity. Trust in our expertise to provide you with the essential spare parts necessary to keep your operations running smoothly and efficiently.

Parts on the go
Spare parts
  • Vacuum Pump: A vacuum pump is essential for creating and maintaining the vacuum required during the freeze-drying process. Spare parts for vacuum pumps include seals, gaskets, valves, and filters.
  • Drying Chamber: The vacuum chamber holds the product being freeze-dried and maintains the vacuum environment. Spare parts for the drying chamber include shelves, trays, and gaskets.
  • Condenser: The condenser collects the moisture removed from the product during the freeze-drying process. Spare parts for the condenser include coils, sensors, and insulation.
  • Heating Elements: Heating elements are used to apply heat to the product during the secondary drying phase of the freeze-drying process. Spare parts for heating elements include resistive wires, insulation, and temperature sensors.
  • Refrigeration System: The refrigeration system cools the condenser to facilitate the sublimation of water from the product. Spare parts for the refrigeration system includes compressors, evaporators, condenser coils, refrigerant, oil separator, filter dryers, expansion valves stc
  • Seals and Gaskets: Seals and gaskets are used throughout the freeze dryer to maintain vacuum integrity, prevent leaks etc . Spare parts includes O-rings, gaskets, diaphragms and sealing grease.
  • Electrical Components: Various electrical components such as motors, switches, relays, and wiring is required. we carry all these spares.
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REPAIRING AND DOCUMENTATION
Premium Stop
Expert Maintenance and Repair Solutions

At Syngene Bioimaging, we pride ourselves on delivering top-tier maintenance and repair solutions for laboratory equipment, including the intricate machinery of freeze dryers. Recognizing the critical importance of these devices in scientific research, pharmaceuticals, and food processing, our team of skilled technicians is dedicated to ensuring your equipment operates at peak performance. From diagnosing issues to executing precision repairs, we handle every aspect of maintenance with expertise and efficiency. With access to genuine spare parts and a commitment to minimizing downtime, we guarantee that your lab equipment, including freeze dryers, receives the care it deserves. Trust us to keep your operations running smoothly, allowing you to focus on advancing your research and production goals with confidence.

IQ/OQ/SAT Documentation and Services
Ensuring Compliance and Confidence in Equipment Performance

At Syngene Bioimaging, we go beyond basic repairs by offering comprehensive documentation and validation services, including IQ/OQ/SAT. Understanding the stringent regulatory requirements in industries such as pharmaceuticals, biotechnology, and healthcare, we provide meticulous documentation to ensure compliance and confidence in your equipment’s performance. Our experienced team meticulously executes Installation Qualification (IQ), Operational Qualification (OQ), and Site Acceptance Testing (SAT), adhering to industry standards and guidelines. By conducting thorough testing and validation procedures, we certify the integrity, accuracy, and reliability of your equipment. Trust us to deliver not only exceptional repair services but also comprehensive documentation and validation support, allowing you to meet regulatory standards and focus on your core operations with peace of mind.

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SYNGENE BIOIMAGING CUSTOMER SUPPORT SERVICES
Premium Support
Ensuring Efficiency and Reliability

At Syngene Bioimaging, we prioritize seamless customer experiences and efficient solutions to technical issues. Our comprehensive support services aim to minimize machine downtime and ensure swift resolutions to any problems encountered.

24/7 Technical Assistance
Immediate phone support available round the clock during emergencies. Initial analysis conducted promptly by our technical engineers, encompassing investigation, diagnosis, and potential solutions.
Remote Diagnostics
If the issue cannot be resolved via phone we also provide remote support, our technical engineers can also remotely access machine systems for diagnosis, facilitating quick identification of issues and resolution.
Onsite Solution
Our team is also available to conduct an onsite visit for a comprehensive solution. At Syngene Bioimaging, client satisfaction and priority are paramount, driving us to explore every avenue to address their needs effectively.
Transparent Communication
All information and requests are shared with customers through a unique communication matrix, ensuring transparency and clarity throughout the support process. A ticketing system helps to track the issue.
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TRAINING SOLUTIONS
Expert Training
Empowering Professionals with Comprehensive Knowledge and Skills

At Syngene Bioimaging, we understand the critical importance of proper training in maximizing the efficiency and longevity of lab equipment’s ,freeze dryer systems etc. Our comprehensive training programs focus on imparting in-depth knowledge about the various parts and components of lab instruments, freeze dryers etc, empowering participants to confidently handle maintenance, troubleshooting, and repairs. Through hands-on sessions and interactive learning modules, participants gain a deep understanding of essential concepts such as motors, software, camera’s, rotors, vacuum systems, condensers, shelves, hydraulics, refrigeration systems and control systems. Our experienced trainers ensure that participants grasp the intricacies of machine operation, enabling them to identify potential issues, perform routine maintenance tasks, and optimize system performance. Whether you’re a technician, engineer, or researcher, our training equips you with the skills and expertise needed to ensure the smooth operation of machines in your facility.

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